Frequently Asked Questions

What do I do if my geyser bursts?

Close the water metre to the property. Drop the switch for the geyser at the DB Board. Open the taps in the bath to drain the water in the system. Call us. 

Why is my water pressure so low?

If you have recently had water cuts, or the council has been fixing pipes in the area, dirt may have collected in the pipes. Clean your tap aerators. If this doesn’t solve the problem, call us to investigate.

How do I know if I have a blocked drain?

Early warning signs to look for would include rising toilet water, slow draining water from baths, basins and showers. There might be sewerage coming out of the inspection eyes on the property.

Why do pipes rattle in the ceiling?

It could be a couple of things, such as build up of water pressure when closing mixers too fast. Or an unbalanced system, or faulty pressure control valve. Call us to investigate.

How can I easily save water?

Check that you have no dropping taps indoors or outdoors, and check that your toilets do not run continuously after flushing.

What temperature should I set my geyser at?

Set you geyser between 55-70 degrees. This will prevent Legionnaires disease which usually grows at temperatures below this.